Here at Boston we strongly believe that in order to provide the best solution to a problem we need to fully understand and replicate it in-house. This unique approach to technical support helps us ensure that we fully understand your queries and are able to provide accurate solutions to any questions as quickly as possible.
As you can appreciate, technical support can only be as accurate as the information that we are provided with. For this reason we worked with users to design technical support forms to obtain the relevant information in order to provide accurate resolutions to all queries.
How do I get technical support?
We provide our customers with technical support through our online ticketing system, which can be found on our Partner Portal.
Don't have a partner portal account? Sign up now.
Can't find our support ticket form within your partner portal account?
Please firstly visit our Partner Portal at http://partners.boston.co.uk. From here navigate to "Applications", then "Tickets" and "Submit a ticket" in order to raise a Technical Support Ticket. If you don't see the "Tickets" button, please contact your account manager to have this setup for you.
To help our clients make informed decisions about new technologies, we have opened up our research & development facilities and actively encourage customers to try the latest platforms using their own tools and if necessary together with their existing hardware. Remote access is also available