Guide: Opening a new support ticket

In order to open a new support ticket you will first need to login to your account on the Boston Portal.

Once logged in to the portal you will be presented with the homepage. On the left hand side of the page there are a selection of menus which can be used to navigate the site.

Please select the “Applications” menu on the left hand side of the page

This will then display more options

From here please select “Tickets” 

Then “Submit A Ticket


You will then need to supply an Order/Invoice number or serial number of the faulty server in question. A detailed fault description must also be given.


Once the support ticket has been requested the Boston helpdesk team will be notified and aim to respond to the ticket within 1 hour during our business hours of 09:00 - 17:30 Monday to Friday (GMT).

If you have 24x7x4 warranty please refer to the onboarding guide you received for instructions on how to raise a support ticket out of our business hours.

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